Network Projects Analyst
Categories: Computer / IT,Oil/Gas
Type: Full Time
City: Bartlesville OK
Description:
Apply in person at 2350 Nowata Place between 10:30-4 Monday-Friday. Bring current resume. NETWORK VOICE CONTRACTOR - Network Projects Analyst Responsibilities Include • Understands, deploys, and troubleshoots Cisco Unified Communications Manager dial plans and end points. • Provide 1st Line Support for supporting analysts, end users and delivering functions under our voice standards. • This role includes problem management, client liaison, technical architecture and product development / deployment. • Acting as a project escalation for technical decisions. • Working directly with customers to provide cost estimates and design for projects. • Documenting processes, optimizing day-to-day operational stability with the continual need to improve the service and deploy new services, processes and technologies. • Working operational issues and being on call. Basic/Required: • Legally authorized to work in the job posting country. • 2+ years of Cisco Unified Communications Manager administration experience. • 1+ years of experience supporting SIP Trunks on the Cisco CUBE platform. • Experience in administering and support of Cisco technologies as well as good understanding of IP telephony environment. • Excellent verbal and written communication, interpersonal and customer service skills. • Self-starter, able to work independently and as part of a team in a fast-paced environment Preferred: • Experience with Cisco Webex and associated Hybrid Cloud technologies such as Video Mesh and Hybrid Calling. • Experience with SIP and H.323 trunking. • Experience with Cisco voice router configuration and troubleshooting: including dial peers, translation profiles, and SRST. • Experience with NICE Inform call recording platform. • 2+ years of working knowledge with EIGRP, BGP, and MPLS routing protocols. • Communicates clear & specific recommendations and strategies to a wide range of audiences. • Accountable and delivers on commitments.